Glance Intuit is a powerful remote support solution that enables seamless communication and collaboration between support agents and customers. Whether you’re a seasoned user or new to Glance Intuit, this FAQ guide will help you understand the basics and get the most out of this innovative tool.
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Which applications support Glance Intuit?
Glance Intuit is compatible with a wide range of applications, making it a versatile choice for businesses across various industries. It can be integrated with popular CRM systems, service desk software, and customer support platforms. Some of the commonly used applications that support Glance Intuit include Salesforce, Zendesk, ServiceNow, and many more. This compatibility ensures that you can use Glance Intuit seamlessly within your existing workflow.
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What are the different ways to use Glance Intuit?
Glance Intuit offers multiple use cases to cater to diverse business needs. Here are some common ways to utilize this remote support solution:
a. Co-browsing: With Glance Intuit, agents can join customers in real-time web sessions, enabling them to navigate websites together, fill out forms, and address any issues collaboratively.
b. Screen sharing: Support agents can share their screens with customers to provide step-by-step guidance, troubleshoot issues, and resolve problems more effectively.
c. Video and voice chat: Glance Intuit offers integrated video and voice communication capabilities, allowing agents and customers to have face-to-face conversations during remote support sessions.
d. Mobile support: Glance Intuit is compatible with mobile devices, enabling support agents to assist customers on their smartphones and tablets.
e. File transfer: Users can exchange files and documents securely during sessions, facilitating the sharing of essential resources.
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Does Glance store any data from sessions?
Glance Intuit prioritizes data security and privacy. It does not store session data or any information exchanged during a session. This ensures that customer data remains confidential and protected. Glance Intuit complies with data protection regulations to ensure the highest level of security for your business and customers.
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How do I start a Glance Intuit remote session?
Starting a Glance Intuit remote session is simple and user-friendly. Here are the basic steps:
a. Launch the Glance Intuit application on your computer or mobile device.
b. Generate a session code or link.
c. Share the session code or link with the customer or support agent you want to collaborate with.
d. Once the other party joins the session, you can begin your remote support session, utilizing features like co-browsing, screen sharing, and chat to assist them effectively.
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Is it possible to use Glance Intuit on a mobile phone or tablet?
Yes, Glance Intuit offers mobile compatibility, making it a convenient choice for remote support on the go. Whether you’re using an iOS or Android device, you can easily download the Glance Intuit app from the respective app stores and access its full range of features. This flexibility ensures that you can provide remote support anytime, anywhere, ensuring a seamless customer experience.